APPOINTMENT TERMS & CONDITIONS

DEPOSIT, REFUND and 24- HOUR CANCELLATION POLICY

  • No deposit is required to secure your booking.

  • If you reschedule or cancel within 24 hours of your appointment time, or do not attend your appointment, 50% of the final service fee will be charged to the card on file.

By confirming your appointment, you acknowledge and agree to these Appointment Terms and Conditions.

  • Please arrive on time for your appointment.

  • If you are running late please advise me. I will try my best to accommodate you though I may not be able to complete the full service in the remaining time frame, in some circumstances, may no longer be able to be performed and the full booked service price will still apply.

  • Remove any make-up products such as mascara, eye shadows, eyeliner or false lashes prior to your appointment.

  • Please do not wear contact lenses.

BEFORE APPOINTMENT

  • Please do not wet your lashes and/or brows for 24 hours after your application

  • Eyelash extensions may not be suitable for everybody. I am not responsible for any reaction or irritation you may experience

  • In the event of reactions, you should consider seeking medical advice immediately at your own expense

  • Refunds are not given in any circumstances, however, if you are not happy with the service or have any issues, contact me within 4 days from your latest booking and I will provide you with a free lash removal service or free fix-up for one time only within 7 days of your latest booking.

AFTER APPOINTMENT

NO-SHOW & OUTSTANDING FEES POLICY

  • Appointments that are missed without the required notice are subject to the applicable cancellation/no-show fee. If the fee cannot be successfully processed at the time of the missed appointment, the outstanding fee must be paid in full before another appointment can be booked. Future bookings will not be accepted while an outstanding cancellation or no-show fee remains unpaid. By booking an appointment, you agree to these terms and authorise the applicable fee to be charged in accordance with the cancellation policy.

  • MEDICAL CERTIFICATE : If you have a medical condition or history of allergies/reactions, please seek medical advice and get clearance prior to booking an appointment with me and advise me of your condition or history.

  • NEW CLIENT POLICY : All new clients are required to book a Full Set for their first appointment. This allows me to properly assess your natural lashes, discuss your desired style, and tailor the application to suit your individual needs. Refill appointments are only available to existing clients and are for refilling my own work. New clients must not book a refill or 1-hour appointment as their first appointment. Clients are responsible for booking the correct service. Failure to do so may result in the appointment being cancelled or rescheduled.

  • FOREIGN REFILL POLICY : To uphold the highest standards of safety, hygiene and quality, this studio does not accept foreign refills under any circumstances. If lash extensions were applied by another technician, a full removal and new full set will be required. Clients are responsible for booking the correct service. Failure to do so may result in rescheduling the appointment.

  • REFILL APPOINTMENT TIMEFRAME : Appointments more than 3 weeks after the previous visit must be booked as a Full Set appointment. This ensures sufficient time is available to assess the existing extensions and complete the required work. The final service and price will be determined based on the condition of the existing extensions and the work required, and will not exceed the Full Set + Removal price.

  • CHILD POLICY : For the comfort, safety and concentration required during an appointment, children are generally not permitted in the studio.

    • PERMITTED : Infants who are young enough to remain settled in a bassinet for the entire duration of the appointment. The infant must remain in the bassinet at all times and must not require holding and interaction.

    • NOT PERMITTED : Children who are mobile, require supervision, or cannot remain safely in a bassinet for the full appointment.

      This policy ensures a calm environment, prevents distractions during precision work, and maintains safety standards within the treatment room.

ADDTIONAL POLICY

The above Terms & Conditions apply to all current and future bookings.

These Terms & Conditions apply to bookings made online or manually with me.

By confirming your booking, you authorise me to charge the card on file in accordance with these Terms & Conditions.

I reserve the right to update or amend these Terms & Conditions at any time.

Late arrivals may result in a shortened service or cancellation, with the cancellation policy still applying.

Thank you for your understanding and for respecting my time and supporting my small business.